Appointment Policy

Appointments will be scheduled in advance based on Kristen Arnett’s availability for the dates offered. No guarantee is made that your first choice for time/date will be available at time of booking. She will make every reasonable effort to accommodate your schedule.

In person consultations generally occur in New York City or Portland, OR. Please email info[at]KristenArnett.com to find out about Kristen’s in-person availability before booking.

Virtual consultations require you to have a webcam and high-speed internet connection for best results. The appointment will be held on either Skype or Google Chat (both free platforms).

Important note about rescheduling and cancelations: Rescheduling requests must be made at least 72 hours in advance of the appointment or will be treated as a cancelation.

Appointments can only be rescheduled one (1) time by the client.

The new appointment time must occur within 60 days of original date or the appointment will be considered a cancelation.

Kristen Arnett may also reschedule the appointment if needed.

For standard in person or online appointments full payment is required upon booking Only 50% of the service price will be refunded to you if you cancel your appointment less than seven days prior, and the amount will be refunded to you within 10 working days in the same method for which you paid.

Because this is a time and service based product, refunds are not given after receipt of consultation.